Privacy Policy

At driftedloom, we are committed to maintaining the trust and confidence of our visitors and customers. This Privacy Policy explains how we collect, use, protect, and disclose your Personally Identifiable Information (PII) when you visit or purchase from our website.

  1. Information We Collect
    We collect information needed to provide a secure and seamless shopping experience for your kitchen needs.

Information You Provide:

  • Order & Account Details: When placing an order or creating an account, we collect your name, email, shipping/billing address, and phone number.

  • Payment Information: Payments are processed via secure gateways. We do not store full credit card information.

  • Customer Support: Any information provided when contacting our support team.

  • Automated Information: We automatically collect certain data such as IP address, device type, browser info, and interaction data via cookies to improve site functionality.

  1. How We Use Your Information
    We use your data to:

  • Fulfill Orders: Process payments, arrange shipping, and provide tracking updates.

  • Improve Experience: Personalize your shopping journey and optimize our product selection.

  • Communication: Send order confirmations and, with consent, promotional updates.

  • Security: Prevent fraud and ensure a safe environment for customers.

  1. Data Protection & Security

  • Encryption: We use SSL technology to encrypt sensitive data.

  • Strict Access: Personal data is restricted to authorized personnel and kept confidential.

  • No Card Storage: driftedloom does not store credit/debit card details after the transaction.

  1. Third-Party Disclosure
    We do not sell or trade your PII, except to trusted partners assisting in website operation and business.

Advertising & Marketing Partners: Third-party partners may use cookies/pixels for relevant ads:

  1. Cookies Policy
    We use cookies to:

  • Maintain your shopping cart and checkout process.

  • Analyze traffic and performance via Shopify analytics.

  • Deliver relevant marketing through partners like AppLovin. Manage cookies via your browser. For Shopify-specific cookies: https://www.shopify.com/legal/cookies.

  1. Children’s Privacy (COPPA Compliance)
    driftedloom is a general audience site and does not target children.

  • Our site is intended for adult purchases.

  • We do not knowingly collect information from children under 13.

  • If a child under 13 provides data without consent, it will be deleted immediately.

  1. California Online Privacy Protection Act (CalOPPA)
    In compliance with CalOPPA:

  • Users may visit anonymously.

  • A link to this policy is visible on our homepage.

  • Users can update personal info via account or support.

  • We honor "Do Not Track" (DNT) signals.

  1. GDPR Compliance (EEA Residents)
    If you are in the EEA, you have rights under GDPR. driftedloom allows you to correct, amend, delete, or limit Personal Data usage. Your rights include:

  • Access: Request copies of personal data.

  • Rectification: Request correction of inaccurate info.

  • Erasure: Request deletion of personal data ("Right to be forgotten").

  • Restrict Processing: Request limitation of data processing.

  • Object to Processing: Object to our processing. Contact support@driftedloom.com to exercise rights.

  1. CCPA/CPRA Compliance (California Residents)
    driftedloom complies with CCPA and CPRA.

  • Right to Know: Request details of personal info collected in past 12 months.

  • Right to Delete: Request deletion, with certain exceptions.

  • Right to Opt-Out of Sale/Sharing: We do not sell personal info but may share identifiers with advertising partners (e.g., AppLovin, Meta). Californians may opt-out.

  • Non-Discrimination: Exercising rights will not affect service. Contact support@driftedloom.com for requests.

  1. Data Breach & Fair Information Practices
    In case of breach, we will:

  • Notify affected users via email within 7 business days.

  • Post an in-site notice within 7 business days.

  1. CAN-SPAM Act Compliance
    We collect emails to process orders and updates. If subscribed:

  • No deceptive subject lines.

  • An "Unsubscribe" link is at the bottom of every email.

  • Opt-out requests are honored promptly.

  1. Contact Us
    For Privacy Policy questions, contact:

  • Store Name: driftedloom

  • Company Name: Hong Kong Peekaboo Company Limited

  • Office Address: Huitong Trading Co., Ltd., Room A, 19/F, 367–373 King's Road, North Point, Hong Kong Island, Hong Kong SAR

  • Email: support@driftedloom.com

  • Phone: +1 724 376 7406