Return & Refund Policy

At driftedloom, customer satisfaction is our priority. We aim to provide a clear and fair return process so every interaction with our store is handled professionally.

1. Return Eligibility

We offer a 30-day return window from the date your order is delivered. To qualify for a return:

Item must be in the same condition as received
Unused with original tags, manuals, and accessories
In its original packaging
With receipt or proof of purchase

2. Return Process

To request a return, contact our support team at support@driftedloom.com.

Approved Returns:
If approved, we will provide instructions and the return shipping address.

Unauthorized Returns:
Items returned without prior approval will not be accepted.

3. Shipping Responsibility

Quality Issues:
If the return is due to a defective, damaged, or incorrect item, driftedloom covers return shipping costs.

Customer Preference:
If returning due to personal preference, the customer is responsible for return shipping. Original shipping fees are non-refundable.

4. Damaged or Incorrect Orders

Please inspect your order upon arrival. If the item is damaged or incorrect, contact support@driftedloom.com immediately so we can provide a replacement or refund.

5. Non-Returnable Items

Certain items cannot be returned:

Personalized or customized products
Digital gift cards or Final Sale items
Hazardous materials (if applicable)

6. EU 14-Day Cooling-Off Period

Customers in the European Union may cancel or return an order within 14 days of delivery without giving a reason. Items must remain unused and in original packaging.